Last Updated: March 14, 2025
Welcome to Artsystoria’s FAQ page! Below, you'll find answers to common questions about our products, orders, shipping, and more.
Simply browse our store, add items to your cart, and proceed to checkout. Follow the instructions to complete your order securely.
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available at checkout.
Once an order is processed, we cannot modify or cancel it. If you no longer want the item and it is already in transit, you can refuse delivery, and it will be returned to our warehouse.
Not at this time, but stay tuned for updates!
We currently ship to Canada, the United States, and Europe.
Please note that shipping times are estimates and may vary based on your location and customs processing.
Once your order is shipped, we will send you a tracking number via email so you can monitor your shipment.
If your package is lost or significantly delayed, please contact the carrier first. If you need additional assistance, email us at hello@artsystoria.com.
Yes, international customers may be responsible for customs duties, taxes, or import fees. These charges vary by country and are not included in our prices.
We accept returns within 30 days of receiving your order, provided the item is unused, in its original packaging, and with proof of purchase.
Customers are responsible for return shipping costs.
Once we receive and inspect your return, refunds will be processed within 10 business days to your original payment method.
No, we do not offer exchanges. If you want a different item, please return your original purchase and place a new order.
Contact us at hello@artsystoria.com to request a return.
Some of our puzzles are not suitable for children under 14 years old due to small parts. Please check product descriptions for age recommendations.
Our puzzles are decorative and meant for display purposes. They are not intended as toys.
If an item is out of stock, we will restock it as soon as possible. You can sign up for email notifications to be alerted when it becomes available.
📧 Email: hello@artsystoria.com
📞 Phone: +1 519 488 4578
📍 Business Address: 2967 Dundas St W, #1119, Toronto, ON, M6P 1Z2, Canada
Our customer service team is available Monday to Friday.
Do you offer bulk or wholesale discounts?
At this time, we do not offer wholesale pricing, but feel free to reach out for special inquiries.
If you have a question that isn’t listed here, please contact us at hello@artsystoria.com. We’re happy to help! 🚀